REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.washabledustwand.com. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, we provide the following return and exchange policy to ensure your rights.

1. Return Policy
   ●Return period: If you are not satisfied with the product you purchased, you can apply for a return within 30 days after receiving the product. Return requests beyond this period will not be accepted.
   ●Return conditions: The product must be in its original condition, including packaging, labels and all accessories included. The returned product must be unused, undamaged or contaminated.
2. Apply for a return
   To apply for a return, please follow the steps below:
   ●Send an email to our customer service email address stating your order number and reason for return.
   ●Our customer service team will verify your request and provide you with a return authorization (RMA) number and return address.
3. Return shipping cost
   ●Postage: The return shipping cost is borne by the customer. In some cases, if the product is returned due to damage or the wrong goods are sent, www.washabledustwand.com will bear the relevant postage.
   ● Refund processing: Once we receive your return and confirm that it is eligible for return, we will process the refund within 5 business days. The refund will be refunded to your original payment method.
4. Exchange Policy
   If you wish to exchange the product, please follow the steps below:
   ● Please first request a return (as described above) and indicate the new product you would like to exchange in the return request.
   ● Once the return is confirmed to be received and eligible, we will issue you the replacement product you need.
   Additional shipping costs may be incurred, and the specific situation will be notified to you in advance by email.
5. Non-returnable items
   The following items are not returnable once opened or used:
   ● Promotional items or special items
   ● Customized items
   ● Other specific products (if specifically marked)

We appreciate your understanding and support and look forward to providing you with the best service. Thank you for choosing www.washabledustwand.com!