FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.washabledustwand.com. The following questions are intended to answer your frequently asked questions about our products, orders and services. If you have any other questions, please feel free to contact our customer service team.

1. Product Information
   Q: What is an electrostatic duster?
   A: An electrostatic duster is a cleaning tool that effectively captures dust and dirt through the principle of electrostatic adsorption. The electrostatic dusters we provide are washable, so you can reuse them.
   Q: What are the materials of www.washabledustwand.com?
   A: Our electrostatic dusters are made of high-quality, environmentally friendly materials that are both durable and safe, ensuring that they will not scratch or damage the surface during the cleaning process.
2. Purchase and Order
   Q: How do I place an order?
   A: You can complete your purchase by browsing our website, adding the required products to the shopping cart, and then following the checkout process.
   Q: Can I change or cancel my order?
   A: If you wish to change or cancel your order, please contact our customer service team as soon as possible and we will do our best to accommodate your request before shipping.
3. Payment and Prices
   Q: What payment methods are supported?
   A: We accept credit cards (such as Visa, MasterCard, American Express), PayPal and other common payment methods.
   Q: Is there a shipping fee?
   A: The shipping fee depends on your order total and the shipping location. When you purchase a certain amount, you can enjoy free shipping. Please refer to our Shipping Policy page for specific information.
4. Shipping and Delivery
   Q: How long does it usually take to receive my order?
   A: Once your order is shipped, it usually takes 4 business days for domestic orders in the United States and 10 business days for international orders. The specific time may vary depending on the shipping location and weather conditions.
   Q: How can I check the status of my order delivery?
   A: Once the order is shipped, we will send you a tracking number by email, and you can use this number to check the order status on the corresponding shipping service website.
5. Returns and Exchanges
   Q: What if I am not satisfied with the product I purchased?
   A: We offer a 30-day return policy. If you are considering returning a product, please check out our Return & Exchange Policy page for detailed procedures.
   Q: Do I need to pay for shipping when returning a product?
   A: Normally, return shipping is borne by the customer, unless the return is due to a damaged product or the wrong item was sent, in which case www.washabledustwand.com will cover the shipping costs.
6. After-Sales Service
   Q: Do you provide after-sales service?
   A: Yes, we are committed to providing our customers with quality after-sales service. If you encounter any problems while using our products, please feel free to contact us and we will be happy to answer your questions.

Thank you for choosing www.washabledustwand.com! We look forward to providing you with quality service and support.